Factors influencing knowledge of Islamic banking services: the case of Malaysian bank managers
Review of Islamic economics
1386/2007
چکیده
Many studies have examined the level of awareness, knowledge, and understanding of Islamic banking and finance (IBF) among bank customers. However,therehasbeennostudytodateofthelevelofknowledgeofIBFamong bank managers. This paper aims to do that for bank managers in Malaysia. The findingsofthestudyarevitalforfuturehumancapitaldevelopmentintheIslamic bankingindustry.Overall,theresultsofthestudyshowthatbankmanagerspossess good knowledge of the general principles of IBF and some basic concepts, like murabahah/bay[bi-thamanajil,qardhasanandijarah.However,theirknowledgeof otherbasicconcepts,likemusharakahandmudarabahisonlyofamoderatelevel. Theresultsalsoindicatethatthebankmanagers’knowledgeonadvancedconcepts of IBF such as ghurmi (risk) and gharar (uncertainty) are relatively poor. The PearsonCorrelationtestindicatesattendanceattrainingprogrammesasthemost significantfactorinimprovingthemanagers’levelofknowledgeofIBF.Theresults also indicate that managers with longer banking working experience and higher level of education have inverse relationship with the level of knowledge of IBF. However,whilelongerworkingexperienceintheIBFindustryindicatedapositive relationshipwithknowledgeofIBF,itwasnotatasignificantlevel.

